Handling appointment leads and follow-up with Twilio, Cal.com and AI

Beschreibung

This n8n workflow builds an appointment scheduling AI agent which can * Take enquiries from prospective customers and help them book an appointment by checking appointment availability * Where no appointment is booked, the Agent is able to send follow-up messages to re-engage leads. * After an appointment is booked, the agent is able reschedule or even cancel the booking for the user without human intervention. For small outfits, this workflow could contribute the necessary "man-power" required to increase business sales. The sample Airtable can be found here: https://airtable.com/appO2nHiT9XPuGrjN/shroSFT2yjf87XAox **2024-10-22** Updated to Cal.com API v2. ## How it works * The customer sends an enquiry via SMS to trigger our workflow. For this trigger, we'll use a Twilio webhook. * The prospective or existing customer's number is logged in an Airtable Base which we'll be using to track all our enquries. * Next, the message is sent to our AI Agent who can reply to the user and de