🤖 Smart Customer Support AI Agent

## 🤖 Smart Customer Support AI Agent

**Who is this for?**
Small to medium businesses, e-commerce stores, SaaS companies, and service providers who want to automate their customer support while maintaining a personal touch.

**What problem does this solve?**
- Reduces response time to customer inquiries
- Handles repetitive questions automatically
- Provides 24/7 customer support coverage
- Maintains consistent brand voice across channels
- Escalates complex issues to human agents

**What this workflow does:**
1. Monitors Gmail and Telegram for customer messages
2. Uses AI to understand customer intent and context
3. Accesses your knowledge base (Google Sheets) for accurate responses
4. Sends personalized, contextual replies
5. Escalates complex issues to human agents
6. Logs all interactions for analysis

**FIXES APPLIED:**
- Separated Gmail and Telegram processing paths
- Individual AI agents for each channel
- Proper conversation memory management
- Channel-specific response handling

**Setup Instructions:**
1. Configure Gmail OAuth2 credentials
2. Set up Telegram bot token
3. Create your knowledge base in Google Sheets
4. Add your OpenAI API key
5. Customize the AI prompts for your business
6. Test with sample customer inquiries

**Customization Tips:**
- Update the knowledge base with your FAQs
- Modify AI prompts to match your brand voice
- Add more communication channels as needed
- Set up escalation rules for complex cases